Returns

Due to the nature of our products, we accept returns under specific conditions:

• Eligibility for Return: Only items that are defective or damaged upon receipt can be returned. Disposable and pod systems that have been opened, used, or tampered with are not eligible for returns due to hygiene and safety concerns.
• Return Request Timeframe: To be eligible for a return, you must contact us within 7 days of receiving your order. Proof of purchase and detailed information about the issue (with pictures if applicable) will be required.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

• Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Non-refundable Items: Opened or used disposable devices, clearance or sale items, and products that are not defective will not be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [insert contact information].

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund and return policy, feel free to contact us at info@soukvape.com. We are here to assist you.