Information We Collect

We collect information to improve your experience with us, enhance our services, and ensure smooth transactions. We collect:

• Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, and mailing address.
• Payment Information: When you make a purchase, we collect payment details, including credit/debit card information, through a secure payment processor.
• Browsing Information: We gather non-personal information, like IP address, device type, and browsing behavior, to improve site performance and user experience.
• Cookies and Tracking: Our website uses cookies to recognize you on future visits, understand user preferences, and provide a more personalized experience.

2. How We Use Your Information

Souk Vape uses the information collected for the following purposes:

• Order Fulfillment: To process and fulfill your orders and manage payments.
• Customer Support: To respond to your inquiries, provide assistance, and manage any returns or refunds.
• Personalization: To tailor our offerings to your preferences, including personalized promotions.
• Marketing and Updates: To send you information about new products, services, and special offers (you can opt out at any time).
• Improving Our Services: To analyze site usage, improve our website functionality, and enhance the overall user experience.

3. Information Sharing

We do not sell or rent your personal information. We only share your data under the following circumstances:

• Service Providers: With trusted third-party providers who help us process payments, fulfill orders, and perform other business functions.
• Legal Compliance: When required by law, such as responding to court orders or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

Souk Vape is committed to protecting your information. We implement various security measures, including encryption and secure servers, to safeguard your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

• Account Access and Updates: You can view and update your personal information in your account settings at any time.
• Marketing Opt-Out: You can unsubscribe from promotional emails by following the unsubscribe link in any email or by contacting us directly.
• Data Requests: You have the right to request access to, correction of, or deletion of your personal information. Contact us at privacy@soukvape.com to make such requests.